Thank you for shopping at Inkvora Store (“we”, “us”, “our”). We want you to be fully satisfied with your shopping experience. This Refund & Returns Policy explains how returns, refunds, and exchanges are handled for orders placed on https://inkvora.store/.

By placing an order, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is unused, unopened, and in its original packaging
  • A return request is submitted within 3–7 days of receiving your order
  • The item received is wrong, damaged, or defective

Note:
Products that have been opened, used, damaged due to customer handling, or missing original packaging cannot be returned.

2. Non-Returnable Items

For hygiene, quality, and safety reasons, the following items cannot be returned:

  • Opened or used products
  • Products damaged after delivery
  • Items purchased during sales, promotions, or clearance
  • Customized or special-order items

We reserve the right to refuse returns that do not meet the requirements listed above.

3. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product
  • A defective product
  • A different item than what you ordered

Please contact us within 48 hours of delivery at:

📧 info@inkvora.store

Provide your order number and clear photos/videos of:

  • The product
  • The packaging
  • The issue

We will review the case and offer a replacement or refund, depending on product availability.

4. Return Process

To initiate a return, follow these steps:

  1. Email us at info@inkvora.store with your:
    • Order number
    • Reason for return
    • Photos/videos of the issue (if applicable)
  2. Once approved, we will share return instructions.
  3. You will be responsible for the return shipping cost, except in cases of damaged or incorrect items.
  4. The product must be shipped back within 3–5 days of approval.

5. Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Shipping charges are non-refundable unless the return is due to our error

If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

6. Cancellations

Orders can be canceled within 1–2 hours of placing the order, as long as they have not been shipped.

Once dispatched, orders cannot be canceled.

7. Exchange Policy

Exchanges are only available if the item received is:

  • Defective
  • Damaged
  • Incorrect

For other cases, a return + new purchase is required.

8. Contact Us

For any questions about returns or refunds, contact our support team:

📧 info@inkvora.store
🌐 https://inkvora.store/